Privacy Policy

1. Introduction

At NexxusFinder, we are committed to protecting your privacy and building trust within our professional network. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform as a service provider, service seeker, or visitor.

2. Information We Collect

For Service Providers (Our Team Members):

• Professional Information: Name, qualifications, certifications, work experience, skills portfolio
• Contact Details: Phone number, email address, service regions in Ghana
• Business Information: Service types, pricing, availability, work photos
• Verification Data: Identification documents, professional certifications
• Performance Data: Customer ratings, reviews, service completion rates

For Service Seekers:

• Contact Information: Name, phone number, email address, location
• Service Requirements: Job descriptions, photos, location details
• Communication Data: WhatsApp messages, service preferences
• Feedback: Ratings, reviews, service experience reports

Automatically Collected Information:

• Usage Data: IP address, browser type, device information, pages visited
• Location Data: General location for service matching within Ghana regions
• Cookies: For platform functionality and Google AdSense advertising

3. How We Use Your Information

We use collected information to:

• Vet Service Providers: Verify qualifications and approve team members
• Facilitate Connections: Match service seekers with qualified professionals
• Manage Our Team: Monitor service quality and enforce professional standards
• Process Payments: Handle service payments and provider commissions
• Improve Services: Enhance platform functionality and user experience
• Communicate: Send service updates, platform notifications, and support messages
• Advertising: Serve relevant ads through Google AdSense to support our free services

4. Information Sharing & Disclosure

We believe in transparency about how we share your information:

We Share With:

• Service Providers: Basic contact and job details with assigned professionals
• Service Seekers: Professional profiles and qualifications of our team members
• Google AdSense: Anonymous data for personalized advertising
• Legal Requirements: When required by law or to protect our rights

We Do NOT Share:

• Personal contact information without consent
• Financial information with third parties
• Identification documents publicly
• Private communications between users

5. Data Protection & Security

We implement appropriate security measures to protect your information:

• Secure data storage with access controls
• Encryption of sensitive information
• Regular security assessments
• Limited access to personal data within our organization
• Secure WhatsApp integration for communications

6. Service Provider Data Management

As part of our professional team, your data is managed with extra care:

• Professional profiles are publicly visible to attract customers
• Contact information is shared only with assigned customers
• Performance data is used for quality monitoring and team development
• You can update your availability and service areas at any time
• Upon leaving our team, your profile becomes inactive but records are maintained for legal purposes

7. Google AdSense & Advertising

Our use of Google AdSense helps support our free services:

• Google uses cookies to serve ads based on your visits to our site and other sites
• You can opt out of personalized advertising through Google Ads Settings
• We do not control the specific ads shown by Google
• Ad revenue helps us maintain and improve our platform without charging users

8. Your Rights & Choices

You have control over your information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and data
• Opt-out: Choose not to receive marketing communications
• Cookies: Manage cookie preferences through your browser

9. Data Retention

We retain your information only as long as necessary:

• Active Team Members: Data maintained while providing services
• Inactive Accounts: Data archived for 3 years for legal compliance
• Service Records: Maintained for quality assurance and dispute resolution
• Financial Data: Retained for 7 years as required by law

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes and update the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or your data: